GENERAL

Where is Arkus Industries located?

We're based in Fyshwick, ACT — manufacturing all our metalwork locally at 15 Wiluna Street.

Do you ship Australia-wide?

We deliver to NSW, QLD, VIC and ACT, metro and regional locations via trusted freight partners.

Do you offer trade accounts or wholesale pricing?

Yes. We supply builders, roofers, landscapers, electricians, designers, and other trade professionals. Contact us to discuss trade pricing and account setup.

Can I visit your workshop or speak with someone in person?

Absolutely. We welcome both trade customers and the general public. Just give us a call to arrange a time so the right team member is available.

OUTDOOR PRODUCTS

Are your outdoor products DIY-friendly?

Yes – our ArkuEdge edging, ArkuPlantr systems, garden rings, firepits, and screens are designed for simple installation with basic tools.

What tools do i need to install?

We keep it simple — most of our products can be installed with tools you likely already have. Here's what you'll need:

ArkuPlantr

  • Drill with hex head driver bit (we provide 10g x 16mm screws)
  • Gloves

ArkuRings

  • Hammer
  • Gloves

ArkuEdge

  • Rubber mallet
  • Spade (if installing into an existing garden bed)
  • Pegs (purchased separately)
  • Joiners (purchased separately, for connecting segments)
  • Drill with hex head driver bit (for corners or specific installs)
  • Gloves

What size does your edging come in?

Each section of ArkuEdge comes in standard lengths of 1200mm and 2400mm. When purchasing, simply select the height and thickness you would like from the dropdown menus.

Do I need pegs to install ArkuEdge?

Each section of garden edging comes in a standard length of 2400mm. We recommend a minimum of 3 pegs per 2400mm length of ArkuEdge.

When purchasing, simply select the height you would like from the dropdown menus.

Do ArkuPlantr boxes come with a base?

Bases are sold separately and only available upon request.

What materials are used for your outdoor range?

We primarily use Corten steel, with options in galvanised and aluminium depending on the product.

How long does Corten steel last?

Corten typically lasts 40 to 100 years, depending on exposure. It forms a protective patina that prevents corrosion, especially in well-ventilated, wet/dry environments.

Can I customise outdoor products?

Yes — we can create custom sizes, shapes, cutouts (including logos), and configurations to suit your landscape or design.

Do you wholesale outdoor products?

Yes. We supply landscapers, nurseries, and retailers across multiple states. Contact us for wholesale pricing and order minimums.

Can I buy online?

Yes — standard items are available at arkusindustries.au. For custom or large orders, contact us directly.

CUSTOM WORK & FABRICATION

Do you offer custom fabrication?

Yes. We fabricate custom flashings, window hoods, planter boxes, screens, brackets, and more. Just send through your specs or drawings (even a sketch will do).

What materials do you work with?


We specialise in Corten, Galvanised, Zincalume, Aluminium, Mild Steel, Stainless Steel and Colorbond® steel.

Can I get a quote before placing an order?

Of course. Email us, call, or use our online form to request a no-obligation quote.

What are your lead times for fabrication?

  • Flashings: typically 24–48 hours
  • Custom work: varies depending on complexity and quantity — confirmed at time of quoting.

VELUX PRODUCTS

Are you an authorised VELUX distributor?

Yes — we supply genuine VELUX skylights, flashings, and accessories.

Do you work with both trades and homeowners?

We do. Whether you're a builder or a DIYer, we’ll help you find the right VELUX solution for your project.

Do you supply custom flashing kits for VELUX skylights?

Yes — we fabricate a range of custom flashing solutions to suit your specific roof profile and skylight setup. Contact us to discuss your project requirements.

Do you stock skylights?

No — all VELUX products are ordered on demand. We’ll confirm availability and lead time when you order.

Dispatch is usually 2-4 days depending on stock availability.

Can you recommend someone to install it?

Yes — we can connect you with experienced and reputable installers the ACT only.

How do I choose the right skylight?

Tell us about your roof, room size, light needs, and goals — we’ll help you match the best VELUX product for your project.

DELIVERY, PICKUP & SHIPPING

How Much Is Delivery?

Arkus Industries have a range of delivery options based on your location and product selection.

All products are made to order, with an approximate 7-business-day manufacturing lead time before dispatch.

Canberra & Surrounds (within 80 km)

We provide local delivery from $100 (inc GST) for customers within 80 km of Canberra, covering the following postcode areas:

Belconnen — 2614 – 2913
Gungahlin — 2911 – 2914
Inner North — 2601 – 2911
Inner South — 2600 – 2617
Tuggeranong — 2620 – 2906
Weston Creek — 2611 – 2611
Woden Valley — 2605 – 2607
Queanbeyan & Googong — 2620

All local deliveries are completed by Arkus Industries Pty Ltd.

If you require delivery sooner, please contact us — we’ll do our best to
assist.

ACT Regional (within 80 km radius)

We offer flat-rate delivery of $150 (inc GST) to regional areas surrounding Canberra.

This includes, but is not limited to:

Yass, Murrumbateman, Tharwa, Uriarra, Bungendore, Braidwood, Goulburn and
Wee Jasper.

If you’re located within 80 km of Canberra, this rate applies to you.

South East QLD (Metro)

We provide delivery to South East QLD (Metro) for a flat rate of $120 (inc GST).

Freight runs are scheduled monthly to Brisbane, Sunshine Coast, Gold Coast, Ipswich and Toowoomba.

Orders placed by the 12th of each month are delivered by month-end.

Deliveries are handled by Arkus Industries Pty Ltd in partnership with approved third-party carriers.

Regional QLD, NSW, VIC & SA

We offer delivery to Regional QLD, NSW, VIC and SA for a flat rate of $220 (inc GST).

Palletised shipping is available, with freight managed via third-party
carriers.

Transit times are typically 7–10 business days, excluding SE QLD freight runs.

Free Delivery

Free delivery is available for orders over $1,300 (inc GST).

This applies to standard ArkusScape products, including garden edging, rings, planters and screens.

 

Is Free Delivery Available?

Yes — we offer Free Delivery on orders over $1,300 Australia-wide.

All products are made to order, with an average 7-business-day manufacturing lead time before dispatch.

Where Do You Deliver To

We deliver Australia-wide — from our Canberra workshop directly to your door.

We regularly deliver throughout QLD, ACT, NSW, VIC, and SA.

Shipping outside these areas is available — a freight quote will be provided upon request.

For other areas across Australia, freight is available by arrangement — just reach out and we’ll provide a custom quote.

All deliveries are made safely and securely using pallet or courier services, depending on your order size.

Do you offer local delivery?

Yes, we offer flat-rate delivery within Canberra and surrounds.

Can I Pick Up My Order?

Absolutely — if you’re local to Canberra or happy to travel, you’re welcome to collect your order directly from our workshop.

You’ll receive a notification once your order is ready for pickup.

Pickups are available during our staffed hours:

  • Monday to Thursday: 7:00 am – 3:30 pm
  • Friday: 7:00 am – 1:00 pm

We are closed on weekends and public holidays.

Pickup location:
Arkus Industries Pty Ltd
15 Wiluna Street, Fyshwick ACT 2609

Can I organise my own courier?

Yes — you’re welcome to arrange your own courier.

Simply select “Pickup” at checkout and include a note letting us know you’ll be using your own transport.

Please do not book your courier until we’ve confirmed your order is ready for pickup, as all products are made to order.

Is shipping insured?

Insurance is optional but strongly recommended for high-value or fragile items. Let us know if you'd like it included.

What if my item is damaged in transit?

Inspect your order on arrival. Note any visible damage on the delivery docket and contact us within 24 hours with photos. Claims outside this window may not be accepted.

Shipping isn’t available for my product at checkout — what do I do now?

Some bulky, oversized, or custom items can’t be automatically calculated through our online store. If shipping isn’t available for your order, simply contact us directly at admin@arkus.com.au or call us for a custom freight quote. We’ll confirm the best shipping method and cost based on your location and product size.

RETURNS, REFUNDS & WARRANTY

Do you accept returns?

We do not accept returns on custom, made-to-order items or for change of mind. For standard items, returns must be made within 7 days in brand-new condition and may incur a 20% restocking fee.

What if my item is faulty?

If the product is faulty or incorrect, contact us within 7 days and we’ll arrange a replacement or refund in line with Australian Consumer Law.

Do you ship interstate?

We deliver to NSW, QLD, VIC and ACT, metro and regional locations via trusted freight partners.
Delivery timeframes depend on your location and the type of order.

Are shipping costs refundable?

No. Shipping and postage costs are non-refundable unless the item is faulty.

How do I organise a return?

Email us at admin@arkus.com.au with your order details and reason for return. We’ll provide return instructions.

What if my item is damaged in transit?

Inspect your order on arrival. Note any visible damage on the delivery docket and contact us within 24 hours with photos. Claims outside this window may not be accepted.